1. Company Information
Matilda Method Ltd (Company No. 16742806) is a company registered in England and Wales. Registered address: 60 Tottenham Court Road, Office 370, London, W1T 2EW. Contact email: team@matildamethod.com. These Terms and Conditions govern the provision of all services, products, and digital materials supplied by Matilda Method Ltd.
2. Services Provided
We provide leadership and empowerment coaching, mentoring programmes, digital toolkits, and training resources. Service details, pricing, and duration are listed on our website or agreed in writing.
3. Bookings and Payments
Bookings are made through our online platform (Calendly) and payment is processed securely via Stripe or PayPal. Full payment must be received before a session or product is delivered. By confirming a booking, you agree to these Terms and Conditions.
4. Digital Products
Digital products, including downloadable toolkits and online courses, are delivered immediately upon purchase. Because of their instant nature, they are non-refundable once accessed or downloaded.
5. Refund and Cancellation Policy
For coaching sessions, at least 48 hours’ notice is required to cancel or reschedule. Cancellations made with less than 48 hours’ notice or missed sessions are non-refundable. Refunds are not available once a digital product has been downloaded or a programme has started.
6. Intellectual Property
All materials, frameworks, and content provided by Matilda Method Ltd remain our intellectual property. You are granted a non-transferable licence for personal use only. Reproduction, distribution, or resale without written permission is prohibited.
7. Client Responsibilities
Clients are expected to participate honestly and actively in coaching sessions. You acknowledge that coaching does not guarantee specific outcomes and that your results depend on your own effort and commitment.
8. Disclaimer
Matilda Method Ltd provides coaching and leadership development for educational and professional growth purposes only. We do not provide medical, psychological, legal, or financial advice. You are responsible for your own decisions and actions following participation in any session or programme.
9. Limitation of Liability
To the fullest extent permitted by law, Matilda Method Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our total liability for any claim shall not exceed the amount paid for the relevant service or product.
10. Confidentiality
All client information shared during sessions is treated as confidential, except where disclosure is required by law (e.g., safeguarding concerns or legal obligations). We adhere to UK data-protection standards under the UK GDPR and Data Protection Act 2018.
11. Data Protection
Your personal data is handled in accordance with our Privacy Policy and Cookie Policy. By using our website or booking our services, you consent to this processing as outlined in those documents.
12. Testimonials and Media
By submitting a testimonial or participating in media such as photos or videos, you grant Matilda Method Ltd permission to use that material for promotional purposes, subject to your explicit written consent.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
14. Amendments
Matilda Method Ltd reserves the right to update these Terms and Conditions at any time. Changes will take effect upon publication on our website with the updated effective date.